Terms and Conditions 2018-01-22T18:50:43+00:00

Terms and Conditions

Custom-made products meaning products customized to your preferences, (for example clothes where you specified your measurements).

Standard products meaning the products which are one size only, (accessories).

Validity

By completing a purchase via the Suit Up website, the following agreement between the customer (you), with a minimum age of 18 years, and the retailer (Suit Up) legally binding until further notice. A confirmation of your order will be sent out via email by Suit Up to the email address specified at purchase. It is the customer’s responsibility to provide a functioning address and to carefully check the order confirmation for any mistakes. It is important that you contact customer service quickly if you would like to change anything in your order. When the production of a garment has commenced, unfortunately no changes in the order can be made. At the customer’s receipt of the goods the agreement is considered  as concluded.

Prices

All prices are displayed in dollars ($). The final amount of the order will be displayed in the shopping cart. There will be no extra charges.

Payment

The following payment options are available:

  •     Stripe
    Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Pay with VISA or Mastercard. Reed more about stripe here.
  •     Paypal

The processing of your order will begin as thes soon as you complete a payment.

Service

Under the heading FAQs you can find frequently asked questions.  Please see if you can get an answer to your question before you contact customer service.

To maintain low prices, we don’t offer telephone support. We usually respond within 24 hours to e-mails. Please use the contact form to contact us.

Delivery

When a order is made, a confirmation email is sent to the e-mail address specified at purchase, that contains any links for tracking of the package. There, you will also get information about the estimated delivery time (2-3 weeks for airmail or about 3 months for seamail). Delivery time is only an estimate and is not guaranteed. We are not responsible for any loss, inconvenience, expenses or damages that may occur due to a late delivery as the delivery is handled by third parties .The delivery is made with known and trusted suppliers and we make every effort to ensure your packages arrive safely to you.

As an act of goodwill, customer service and strive for excellence, Suit Up will inform customers if we suspect incorrect measurement submissions. However, we will not hold orders for more than 48 hours. Suspicion of incorrect measurement submissions may also add to the delivery period.

Warrenty

Should the dimensions of the garment be beyond our tolerance or otherwise differ from your order, a new garment which match the faulty order will be sewn and sent to you without additional costs. Your defective order will then have to be delivered back to Suit Up at the following address:

Receiver name: Peter 
Receiver email: info@suituptailor.com
Country: Thailand
City: Bangkok
Street: 48 soi Sukhumvit 11
Room number: 48/116
ZIP code:
10110
District: Khet watthana
Sub-district: Khwaeng Khlong Toei Nuea

We compensate you the same amount you paid for the shipping when you ordered the product and we also pay for the shipping back to you when it has been fixed, (We are not responsible for lost shipments). Example: you paid 20$ for shipping and we will compensate 20$ on the return shipping of the garment. We correct the item and send it back to you for free. The customer will be issued a case voucher on the Suit Up website which covers the cost of shipping to the amount specified above. Note that it is the customer’s responsibility to provide accurate measurements when ordering.

Fit guarantee

Fit guarantee is valid once per customer and includes the first garment the customer buys from Suit Up (Does not apply to the purchase of one-sized products). Clients that are covered by fit guarantee, and that for some reason are not happy with the fit, are offered correction of the dimensions. The guarantee does not cover marginal adjustments within our tolerances or if the item matches to the ordered garment model and fit. We reserve the right to ask for pictures of the front, back and sides when the subject is wearing the piece of clothing and a clear description of which adjustments that are requested sent to info@suituptailor.com.  This is so that we can avaluate but most important we can correct the mistake and compensate you the best we can. The complaint email shall be sent at most 7 days upon receiving the product.

Get it fixed by sending it back to  Suit Up (Returned in about 1 month).

We compensate you the same amount you paid for the shipping when you ordered the product and we also pay for the shipping back to you when it has been fixed, (We are not responsible for lost shipments). Example: you paid 20$ for shipping and we will compensate 20$ on the return shipping of the garment. We correct the item and send it back to you for free. The customer will be issued a case voucher on the Suit Up website which covers the cost of shipping to the amount specified above. Note that it is the customer’s responsibility to provide accurate measurements when ordering.

Send the garment to Suit Up within 7 days after the decision.

Receiver name: Peter 
Receiver email: info@suituptailor.com
Country: Thailand
City: Bangkok
Street: 48 soi Sukhumvit 11
Room number: 48/116
ZIP code:
10110
District: Khet watthana
Sub-district: Khwaeng Khlong Toei Nuea

Get it fixed at a local tailor:

If the garment only requires minor changes to obtain the desired fit we offer adjustments at a local tailor up to the amount stated below. The amount limits are:

  • Shirt 15$
  • Suit Jacket 25$
  • Trousers 15$
  • Waistcoat 10$

The money will be credited on Suit Up’s website in the form of a voucher that can be used at the next purchase. Note that the code expires after 1 year. If the cost of the adjustment exceeds the specified amounts, the remaining part is covered by the customer. Follow these steps after you have been told by Suit Up that you are covered by the perfect fit guarantee:

  • Visit your local tailor and have adjustments made within 20 days from when you received the news.
  • Send in your receipt from your tailor, together with any changes made, by e-mail t0 info@suituptailor.com.
  • Your expense is credited to you via email in the form of a voucher you can use on the Suit Up website.

Tolerances

The tolerances specified above are based on international standards.

Suit Up tailored clothes are all sewn up after the dimensions you specify. If you choose to sew a garment using your body measurements, these will be adapted to the model (slim, regular or loose fit) you selected. We generally accept minor deviations from the specified dimensions. Please note that we are also adjusting our garments in the production of shrink, that is, we add to the fabric to make up for the possible shrinkage that may occur during the first wash. How much it adds to the production depends on the particular fabric and can therefore differ from garment to garment.

Note that certain items may be remnants of chalk or ironing marks, however, these should disappear without adjunctive therapy in the first wash. Garments made of fabrics from different rolls of fabric may differ slightly in color tone due to normal differences in the dyeing process. If any other problems occur, please contact us so that we can find a solution to the problem.

Right of withdrawal

According to consumer protection laws regarding remote agreements and home sale agreements, the consumer has the right of a purchase withdrawal. However if you ordered goods that have been customized to your preferences, for example a custom-made shirt, the right of withdrawal is forfeited. By making a purchase from Suit Up you give your approval consent that the right of withdrawal does not apply to the purchase of shirts that are custom-made from Suit Up. The custom-made include clothes that are made to your measurements as you entered (not one-sized products such as accesoaries). As regards other products, the general provisions and the consumer has the right to withdraw from a distance contract by the trader to return the goods within 14 days from the date the customer recived the goods. You have the right to inspect the goods. If you regret your purchase, and have taken into account the above limitations for custom made products, you can, after having contacted our customer service, return the item in its original packaging if it is in unaltered state including all the lables and paperwork.

  • If we suspect that the garment may been used the withdrawal is forfeited and the goods will be sent back to the customer at his/hers expense.
  • If the return include campaign products, all products included in the same campaign must be returned. For any retained products will full market value will be charged.
  • If the product is purchased with gift card the amount will be replaced by a new gift  card with sustained period of validity as the original gift card.
  • Small differences in the nuances of the two products of the same fabric (due to variations in the staining process) may occur and can’t be returned because of that.
  • As the chest, stomach and hip measurements are used as a base only, these measurements cannot be used to justify a return (ease is added to said measurements on a percentage basis for comfort which customer specify while ordering). However is the dimensions is exceeded our tolerances the return is justified.
  • Product design on our website is only for visualization purposes and minor deviations in color nuances and style can occur in some cases and will not be accepted as reason for the return.
  • The return shipping is at the customer’s expense.

Any attempt to abuse our services will be prosecuted to the maximum extent possible under applicable law.

Cookies and security

A cookie is a small data file stored by your browser on your computer. Cookies allow you to order goods on our website and allow us to enhance and personalize your shopping experience.

We use cookies to eg:

  • Store the contents of your cart
  • Controll language and country settings
  • Analyze visitor statistics and behavior

You can set your browser to warn you every time a cookie is sent to you or you can choose to turn off all cookies. This is done through the settings in your browser. Each browser is a little different, so we refer to the help menu in your browser for information on how this is done. If you turn off cookies, you will not get access to most functions and services on our website.

Personal information

Personal images or measurements will not be shared by any other than our tailors and will therefore stay within Suit Up’s closed network of staff.

Suit Up is responsible for the integrity of the personal information given by our customers. Your personal information will only be used to carry out and complete the transaction between you and the services we provide within the borders of our business. To carry out and complete the transaction, we will only share your personal information with third-party service providers such as Web server and software companies working on our behalf to provide administrative and order fulfillment services. These companies are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.

Disclaimer

How a product from Suit Up is used and kept is the responsibility of the bearer and keeper of the product. Suit Up nor its employees, directors, or owners, individually or together, can be held responsible for any injury, damage, harm, suffering, etc to anyone or anything that has been caused, directly or indirectly, by a product from Suit Up.

Force majeure

In case of war, natural disaster, labor related disputes, government edicts, delivery failures from suppliers, extraordinary circumstances outside Suit Up’s control, that affects the contract between Suit Up and the customer, Suit Up will not be responsible for completing the terms specified above.